Delivery & Shipping Policy
Satemu Stores – www.satemu.com
At Satemu Stores, we are committed to delivering your order in a timely, safe, and cost-effective manner. Please read our Delivery & Shipping Policy carefully to understand how your order will be processed and delivered.
1. Delivery Coverage
We currently deliver across Uganda, including major towns and cities such as Kampala, Entebbe, Jinja, Mbarara, Gulu, and others. For remote or hard-to-reach locations, delivery may take longer or require additional arrangements.
2. Delivery Timeframes
- Kampala & Surrounding Areas: 1 business days
- Upcountry Towns: 1-2 business days
- Special Orders or Pre-orders: 3-5 business days depending on availability
Note: Delivery timelines begin once your order is confirmed and payment is received (for prepaid orders).
3. Delivery Fees
- Kampala (Central Region): UGX 5,000 – UGX 10,000
- Other Towns: UGX 10,000 – UGX 30,000 (depending on location and package size)
- Free Delivery: Available on select items or for orders above UGX 300,000 within Kampala.
Shipping costs are automatically calculated at checkout based on your location and the size/weight of the item(s).
4. Delivery Process
Once your order is dispatched:
- You will receive a confirmation call/SMS or email
- Our logistics partner or rider will deliver the item(s) to your provided address.
- You are required to present a valid ID and sign upon delivery.
5. Missed Deliveries
If a delivery attempt fails due to:
- Incorrect address details
- No one available to receive the order
- Inaccessible location
We will contact you to reschedule. Additional charges may apply for repeated delivery attempts.
6. Order Tracking
For updates on your order status, you can:
- Log into your account at www.satemu.com
- Contact our Customer Support team at info@satemu.com
7. Damaged or Missing Items
Please inspect your order upon delivery. If you find any items damaged, missing, or incorrect:
- Do not accept the delivery or
- Report the issue to us within 24 hours via email or phone.
We will resolve the issue in accordance with our Return & Exchange Policy.
8. International Shipping
Currently, we only deliver within Uganda. International shipping is not yet available.
Contact Us
For any delivery-related questions, please contact:
📧 Email: info@satemu.com
📞 Phone: +256 709 538 284
🌐 Website: www.satemu.com