At Satemu, we’re committed to delivering your order quickly, safely, and efficiently
Shipping Locations
We currently deliver within:
- Domestic: [Uganda]
- Upcountry: Selected regions countrywide. Please contact us if you’re unsure whether we deliver to your location.
Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Options & Delivery Times
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery within Kampala | 1 business days | [Free] |
| Express Delivery | 1 business days | [Free] |
| Upcountry Shipping | 1-2 business days | [Standard Delivery Costs Apply] |
Delivery times are estimates and may vary depending on your location and carrier delays.
Order Tracking
Once your order has been shipped, you’ll receive an email with a tracking number and link to monitor your delivery in real time.
Delivery Notes
- Please ensure your delivery address is correct at checkout. Satemu is not responsible for orders shipped to incorrect addresses provided by the customer.
- If delivery is unsuccessful and your package is returned, additional shipping fees may apply for re-shipment.
Customs & Duties (Upcountry Orders)
Customs policies vary widely by country. Customers are responsible for any applicable Bus duties, Bus Charges, or customs clearance bus fees once the delivery reaches their location.
Need Help?
If you have questions about your order or shipping status, feel free to Contact Us or use our contact form.