Frequently Asked Questions (FAQs)
1. What is Satemu?
Satemu is your go-to online store for stylish, high-quality products crafted with a modern touch. We aim to deliver elegance, comfort, and originality straight to your doorstep.
2. How can I place an order?
Simply browse our website, select your desired items, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
3. What payment methods do you accept?
We accept a variety of payment methods including:
- Mobile Money (MTN & Airtel)
- Credit/Debit Cards (Visa, MasterCard)
- Bank Transfers
All payments are processed securely.
4. How long does delivery take?
Delivery within Uganda typically takes 1 business days. For Upcountry orders, delivery time may range from 1-2 business days depending on your location.
5. Do you offer delivery Countrywide in Uganda?
Yes! We offer international shipping to select countries. Please check our Shipping & Delivery page for more details.
6. Can I track my order?
Yes, once your order has been shipped, you’ll receive a confirmation message with a tracking link or code so you can follow its progress.
7. What is your return & exchange policy?
If you’re not completely satisfied with your purchase, you can return or exchange it within 3 days of delivery. Items must be unused, in original condition, and with all tags. See our full Return & Exchange Policy.
8. What if I receive a wrong or damaged item?
We sincerely apologize! Please contact us immediately via email or WhatsApp, and we’ll arrange a prompt replacement or refund.
9. Do you offer custom or made-to-order items?
Yes, we do! For custom requests, reach out to us directly with your specifications and we’ll let you know what’s possible.
10. How can I contact customer support?
You can reach our support team via:
📧 Email: customer@satemu.com
📱 WhatsApp: [+256709538284]
We’re available Monday–Saturday, 7:30 AM to 6 PM.
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