Return & Exchange Policy
At Satemu, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
We accept returns within 3 days of the delivery date.
To be eligible for a return:
- Your item must be unused, in the same condition that you received it, and in its original packaging.
- You must have a receipt or proof of purchase.
To initiate a return, please contact our support team at customer@satemu.com with your order number and reason for return.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Exchanges
We offer exchanges for:
- Defective or damaged items
- Incorrect items received
If you need to exchange an item, email us at customer@satemu.com within 3 days of receiving your order. Please include photos if applicable.
Once your exchange is approved, we will provide instructions on how to return the item and receive a replacement.